Retail Consultation

Omnichannel Retail Technology That Delivers Seamless Customer Experiences

Secure e-commerce platforms, AI personalization, and payment systems that scale with your business.

Your Retail Technology Is Failing Your Customers

Legacy POS system limitations
Omnichannel integration challenges
Customer data security (PCI DSS)
Inventory management systems

Retail Technology That Creates Loyal Customers and Drives Revenue

PCI DSS compliant payment systems
Omnichannel integration expertise
Secure AI experimentation with measurable guardrails
Scalable infrastructure for peak seasons

Why this fits Retail work

PCI DSS compliant payment systems

Omnichannel integration expertise

Secure AI experimentation with measurable guardrails

Scalable infrastructure for peak seasons

Relevant projects

Same delivery record, reordered for retail priorities and constraints

KC Fireflies Secure Meeting Bot

Architected and developed a containerized microservice solution for automated meeting recording, transcription, and knowledge artifact capture across Microsoft Teams, Google Meet, and Zoom, with seamless integration into enterprise knowledge management systems.

Client: Luxottica

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AI Gateway (Light LLM Proxy)

Developed a secure, centralized internal AI gateway (LiteLLM proxy) on the KC Enterprise production stack that manages AI queries across corporate Azure APIM deployments and on-prem Ollama upstreams, provides native pre-call guardrails and Skill Hub adoption, cost tracking, rate limiting, Prometheus metrics, and OIDC Admin SSO via Keycloak.

Client: Luxottica

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Open Web UI (Lux GPT) - Secure Internal AI Platform

Designed and implemented Open WebUI (Lux GPT) on the KC Enterprise platform—a secure internal AI conversational front end with LDAP authentication (enterprise OIDC cutover path), Postgres-backed persistence, LiteLLM-only chat and RAG routing, Open Terminal (sandboxed engineering terminal in Lux GPT), response watermarking, and custom MCP tools for real-time infrastructure management.

Client: Luxottica

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Relevant background

Roles that anchor this sector context, including regulated operational support and privacy-aware delivery.

Luxottica

System Administrator

The Conrad Group

Founder

Case snapshots

Scalable AI Infrastructure

Containerized AI and messaging services that scale with demand while preserving controls

Results:

Supports secure operations, integration reuse, and cost-aware scaling

Secure Customer Communication Services

Authenticated Azure SMS service with API keys, rate limits, message history, and audit logging

Results:

Improved accountability for outbound communication workflows without ad hoc scripts

Outcomes I optimize for

Peak-season capacity planning

Conversion and funnel improvements where measured

Infrastructure cost discipline

PCI-aware payment integrations

Related insights

Learn more about retail modernization, governance, and delivery tradeoffs

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Securing Internal LLMs: Gateways, Guardrails, and Ground Truth

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Free Strategy Session

Value: $2,500

Get a 60-minute strategy session to identify your biggest digital transformation opportunities and create a roadmap for success.

What's included

Current state assessment
Pain point identification
Opportunity analysis
High-level roadmap
Next steps recommendation

Duration: 60 minutes

Format: Video Call

Limited spots available this month

Request a Retail strategy session

Fill out the form below to book your free strategy session tailored for retail & e-commerce companies. I'll review your submission and respond within 24 hours on business days.

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Track record

Highlights I discuss when scoping engagements—see projects and writing for detail.

12+ years enterprise experience

Many delivered initiatives across cloud, security, and AI

Multiple industries: retail, healthcare-adjacent, nonprofit, and more

Compliance-aware architecture and documentation

Reliability-focused design patterns